This Service Level Agreement (“SLA”) defines the availability commitments for Quantum Interactive Software Inc. services.
Quantum Interactive Software Inc. targets the following service availability:
| Service Tier | Uptime Target |
|---|---|
| Standard SaaS | 99.5% |
| Professional | 99.9% |
| Enterprise | 99.95% |
Uptime is measured monthly.
Scheduled maintenance may occur during designated maintenance windows.
Customers will receive advance notice when possible.
Maintenance windows are excluded from uptime calculations.
If service uptime falls below SLA targets, customers may be eligible for service credits.
| Uptime | Credit |
|---|---|
| <99.5% | 10% credit |
| <99.0% | 25% credit |
| <98.0% | 50% credit |
Credits apply to future invoices.
The SLA does not apply to outages caused by:
customer configuration errors
third-party service failures
internet service provider issues
force majeure events
misuse of the Services
Quantum Interactive Software Inc. continuously monitors system health and performance using automated monitoring systems.